Refund Policy

Last updated: 01/10/2025

Returns

Thank you for shopping with Monolead. If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only.

All returns must be postmarked within 20 days of the purchase date.
Returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email info@monolead.eu to obtain a Return Merchandise Authorization (RMA) number.
Once you have received the RMA number, securely place the item in its original packaging, include proof of purchase, and send it to the return address provided in the email.

Refunds

After receiving and inspecting the returned item, we will process your refund.
Please allow at least 10 days from the receipt of your item for processing.
Refunds may take 1–2 billing cycles to appear on your statement, depending on your payment provider.

Exceptions

The following items cannot be returned:

• Goods with damaged packaging
• Opened goods
• Goods that have been partially or fully consumed

If you receive a defective or damaged item, please contact us immediately at info@monolead.eu.

Questions

If you have any questions regarding our Refund Policy, please contact us at:
sales@monolead.shop
https://monolead.shop