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Shipping Policy

1. Interpretation and Definitions

For the purposes of this Shipping Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Monolead.
  • Goods refers to the items offered for sale on the Website.
  • Orders means a request by You to purchase Goods from Us.
  • Service refers to the online shop.
  • Website refers to Monolead, accessible from https://monolead.shop.
  • You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Shipping Policy

Shipment Processing Times

All Orders are processed within 2–3 business days.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high order volume, shipments may be delayed. In case of significant delays, we will contact you via email.

Delivery Countries

We ship to the countries listed on our website.
If your country is not available at checkout, please contact us at info@monolead.eu.

Delivery Times

  • Within the EU: usually 3–7 business days, maximum up to 5 business days.
  • Outside the EU: usually 10–30 business days, depending on the destination.

Delivery times may vary depending on availability and external shipping conditions.

3. Shipment Confirmation & Tracking

Once your Order has been shipped, you will receive a Shipment Confirmation Email including your tracking number(s).

4. Customs, Duties, and Taxes

All customs duties, import taxes, or other fees that may be applied to your Order are the responsibility of the customer. Monolead is not liable for such charges.

5. Damages During Shipping

Monolead is not liable for products damaged or lost during shipping.
If you received your Order damaged, please contact the carrier directly and file a claim.
Please retain all packaging materials and damaged goods before filing a claim.

6. Retention of Title

Until full payment has been received, the Goods remain the property of Monolead.

7. Contact Us

If you have any questions about this Shipping Policy, you can contact us:
sales@monolead.shop
https://monolead.shop